The sellers do business upon and subject to these general conditions, which are be deemed to be incorporated into all contracts between sellers and the purchasers to the exclusion of any other terms and conditions of the Purchasers.

 A quotation shall only constitute an invitation to treat. All orders are subject to acceptance by the Seller, the Purchasers acceptance of delivery of said acknowledgement of orders shall be deemed to include acceptance of these general conditions.

Telephone orders must be confirmed in writing by letter, fax or email. No responsibility will be accepted if this is not done.

The Seller cannot guarantee that the goods will be exactly the same as previously supplied. Samples are available on request to check for size, materials etc.

Waiver Failure by the Seller at any time to enforce any of the provisions of these general conditions shall not be construed as waiver by the Sellers of such provisions or in any way affect the validity of these general conditions.

All prices shall be as per the Sellers price list current and website at the date of this despatch and all prices are exclusive of VAT unless specified. All prices are subject to increases without notice owing to circumstances beyond the seller’s control.


All artwork redraws and new designs undertaken by Impact including reductions, enlargements and touching up will be chargeable. Minimum artwork charge: £15.


The Purchasers shall be responsible for the goods being suitable in every way for the purpose for which they are intended to use them and no warranty, condition or representation is given by the Sellers as to the fitness of any goods for any particular purpose.Whilst every effort will be made to deliver on time, time for delivery is not the essence and there is no liability for delays occasioned by circumstances beyond the seller’s control.

Any liability of the sellers to the purchaser shall be limited in total to the price of the goods. In the event of incorrect or faulty goods supplied, credit will only be given if the entire consignment is returned.

Claims and Acceptance

The Purchasers shall inspect all goods immediately upon delivery and shall within seven days from delivery notify the sellers of any matter or thing by reason of which they may allege that the goods are not in accordance with the contract. If the Purchasers shall fail to give such notice within such period it shall conclusively be determined that the goods are as to quality, number, weight, volume and in all aspects in accordance with the contract and that the Purchasers have accepted them. The Purchasers shall have no right to reject the goods, but shall be bound to pay for the same accordingly.

Non-delivery by any carrier must be notified to the Sellers in writing within 14 days.

Goods are only returnable with our expressed agreement. Goods will not be accepted back without prior arrangement. Cancellations All cancellations to be notified in writing. Charges will be made for all work done or materials purchased in addition to a minimum £25.00 administration charge for each and every cancelled order. Printing Unless otherwise specified printing colour, size and position will be at our discretion even on repeat orders. Where Pantone colour matches are requested, a 100% match cannot be guaranteed.

We reserve the right to use our logo or advertisement in our brochure unless otherwise instructed in writing.

Repeat Orders

The onus is on the customer to ensure the supplier has all the correct details from previous orders.

Product Specification

We reserve the right to alter design, material and product specification of any product without notice.